This is how the Voice Robot call happened: After placing an order on the website. The robot called the client back, confirming the order and agreeing on the delivery date and the need for installation. It entered the received information into the CRM. After changing the order status during pickup. If the customer picked up the goods themselves, Voice Works reported when and where to pick up the order. In addition, after the conversation, it sent an SMS to the buyer with the store address. The day before the delivery date. If the client ordered delivery and installation, the Voice Robot called the client to remind them of the delivery and installation time. If the buyer did not confirm the meeting, the robot offered to reschedule it.
It immediately entered the new bulgaria cell phone number list delivery date (or refusal of the goods) into the CRM. This helped to cancel visits to clients who were not ready to accept the delivery in advance and save the technicians' time. on well-thought-out templates. However, the robot responded to the client's questions and answered them within the framework of the prescribed formulations. It analyzed the speech based on the key words spoken. Result The implementation of the Voice Robot allowed call center managers to be freed from most routine calls. After a month of testing, the department was restructured, and 11 managers were assigned to other tasks. The call center costs were halved. At the same time, the efficiency of work increased: the Voice Robot answered customer calls around the clock, without breaks, fatigue or burnout.
Thanks to this, it was possible to reduce the number of "empty" visits to customers and save costs on the work of couriers, drivers and plumbers.How many truly talented, product-savvy sales managers are there in your team? One? Or several? If you don’t want to end up with a depleted department one day, everyone needs to become a strong specialist. Let’s figure out how to achieve this. First, product training It is extremely important for new sales professionals to understand your product. Without this, the most cunning persuasion techniques will not work: first of all, the manager must know exactly what he is offering, who might be interested in it and why. It is very important to remember: the client first of all comes to you to solve his problem and looks for an ally and expert in the manager who will help him with this.