Especially for companies that sell

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Example 3: Follow-up with existing customers/preventing cancellations
The inside sales team also handles follow-ups with existing customers to attract repeat customers and prevent cancellations. If we can understand the issues and dissatisfaction that customers have after signing a contract, we can make various proposals to prevent cancellations and contribute to increasing the retention rate.

A specific measure is to interview the person in charge. Stay taiwan telegram phone number list in touch by email or phone to check the latest situation and whether there are any new issues. If you can maintain contact with the customer through regular contact, you can increase customer information through casual conversations and detect intentions to cancel in advance.

This type of follow-up aimed at making existing customers successful is also known as customer success.

Especially for companies that sell fixed-price services called subscriptions, sudden contract terminations are something you want to prevent. Use inside sales to create a system and mechanism that allows you to follow up with existing customers over the long term.